Support
Help with scanning, exports, subscriptions, and your data. Most answers are below — if not, email us and we'll reply.
Getting started
How do I scan a receipt?
Open the Capture tab and tap Capture Receipt. Use Auto Capture for a single receipt (edge detection snaps automatically) or turn it off for Manual Shutter batch mode — tap the shutter once per receipt and each one is auto-cropped and saved. You can also tap Upload Receipt to import e-receipt screenshots.
What does "Need Review" mean?
Anything Claim Kira isn't sure about — an unclear amount, a faded receipt, a possible duplicate — is flagged Need Review so you can check it before claiming. Nothing is ever auto-claimed. Open the receipt to correct any field.
How do I export for my accountant?
Go to the Export tab, pick a month and claim type, then choose Proof Pack (Excel summary + a PDF per receipt + original images, in one ZIP) or Receipt Only (images ZIP). Share it via AirDrop, email, Files, or WhatsApp.
Subscriptions & purchases
What do the paid plans include?
The free plan covers 25 receipts per month. Claim Kira Plus (monthly subscription) removes the limit. Lifetime is a one-time purchase that unlocks unlimited receipts forever — offered only during our launch period.
How do I restore a purchase on a new device?
Sign in with the same Apple ID you bought with, open Settings in the app, and tap Restore Purchases. Your Plus or Lifetime unlock will be restored.
How do I cancel my subscription?
Subscriptions are managed by Apple, not by us. On your iPhone: Settings → [your name] → Subscriptions → Claim Kira → Cancel. You keep access until the end of the paid period. The Lifetime plan is one-time and never renews, so there is nothing to cancel.
How do refunds work?
All purchases are processed by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com. If something in the app went wrong, email us first — we're happy to help.
Privacy & data
Where is my data stored?
Entirely on your iPhone. There is no cloud, no account, and no server. See the Privacy Policy for full detail.
How do I back up my receipts?
Because data is on-device only, an iPhone backup (iCloud or Finder) is your safety net — the app's receipts and images are included in device backups. You can also export a Proof Pack ZIP and keep it somewhere safe.
How do I delete my data?
Delete an individual receipt in the app to remove its local record and images, or delete the app to remove receipt data, OCR text, and preferences. A non-identifying monthly scan count may remain in this iPhone's Keychain to protect the free-plan allowance; it resets each calendar month and is never uploaded. There is no server copy to erase.
Languages
Can I change the app language?
Yes — open Settings in the app and choose English, 中文 (Simplified), or Bahasa Melayu. It switches the whole app instantly.
Claim status shown in Claim Kira is a guide only and is not tax advice. Always confirm with your accountant or tax agent before submitting to LHDN.